Civil Enforcement Officer


About the Role 
Civil Enforcement Officers require a comprehensive level of interpersonal skills, articulation, and technical ability. As a CEO, you will ensure and enforce parking regulations set by APCOA are followed within our car parks. 

What you’ll do:
Undertaking parking enforcement patrols both on and off street across the Borough/ District (on foot and using a works supplied cycle or vehicle)
Issuing of Penalty Charge Notices and maintaining evidential records to the required standard
Basic maintenance of pay and display machines
Patrol areas, undertake observations, investigations, and surveys to identify compliance with relevant legislation and give advice where necessary on any matter within the remit of the post 
Patrolling to make sure that regulations are being followed
Reporting defective Street Furniture, Highway Markings signs and road markings, identifying and reporting abandoned vehicles
Explaining regulations to businesses, visitors, and residents  
Directing visitors to the borough to local attractions and facilities
Checking tickets and attending minor machine faults such as jammed coins or tickets 
Working with other professionals like police community support officers or the police to Report incidents like crimes or anti-social behaviour

To carry out the role you will use equipment such as:

Hand-held computers and printers for recording and issuing Fixed Penalty Charge Notices 
Two-way radios, or mobile phones, to keep in contact with the leadership team. 
Cameras to record vehicles that are breaking regulations.
Body Worn CCTV cameras
A cycle and/or 4 wheeled motor vehicles to move through your allocated geographic area.
A PC using MS Office applications

The role includes a large amount of lone working and although direct supervision is minimal external monitoring is undertaken

What you’ll bring:
Excellent customer service
School based education in Maths and English
Resilience, as you could be walking quite long distances as part of your duties. 
A full driving licence and / or experience cycling on the highway would be advantageous
What we’ll offer you:
£19,938 per annum
42.5 hours per week- working 5 – 7 days with shifts between 07:00 and 22:00
Training and development 
Full Uniform
Employee discount scheme

Tagged as: #Area Manager


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