Appeals

Parking Appeals Officer

Full Time

Coventry City Council

We expect everyone who works for us to be committed to our One Coventry values and to share our commitment to becoming a more diverse and inclusive organisation.

What is the job role?

We are seeking two highly motivated individuals to join our customer focussed and very busy Parking Services back office team where you will be responsible for using computerised systems to deal with all aspects of the parking and bus lane penalty charge notice recovery process in line with statutory processes and deadlines.

You will be responsible for investigating and responding to challenges, representations and appeals at all stages of the penalty charge notice recovery process in line with Council policies, procedures, and legislation.

Who are we looking for?

You will have have extensive knowledge of the Traffic Management Act 2004 to provide a responsive parking back office function that will include dealing with complex and contentious enquiries by telephone and in writing; taking telephone payments and processing refunds; responding to informal and formal challenges against penalty notices; preparing casework for appeal hearings; attending adjudication hearings when necessary; processing applications for parking permits and providing other technical, legal and administrative support to Parking Services.

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There’s a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you’re happy in your work and given everything you need to succeed. We’ve created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks

 

Tagged as: Coventry, Parking Appeals Officer

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