Management

Key Account Manager

UKPC

We provide a extensive range of services and understand the importance of providing comprehensive parking management solutions for your customers, tenants and staff.

The Key Account Manager is responsible for handling the most important client accounts at UKPC. These accounts make up the highest percentage of company income and also have the greatest potential for growth. The Key Account Manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The Key Account Manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

Hours:

This role is based at UKPC’s head office however there will be a requirement for around 3 client visits per week so a reasonable time out of the office is expected.  Normal working hours will be Monday – Friday 9am – 5.30pm (1-hour lunch) however these will vary depending on the needs of the business and client visits.

Reporting into:

Head of Commercial Development

Salary:

Basic £32,000 – £37,000 per annum (subject to the normal deductions)

OTE £46,000 – £51,000 per annum

Main duties and responsibilities:

  • Overall responsibility for the nurturing of accounts and the farming of the estate through new sales and attaining individual monthly contract targets with the support of the Account Manager and Account Executive.
  • This role will lead the sales conversations and will be targeted on estate growth upselling to UKPC’s existing clients.
  • Arrangement and attendance at client meetings approx. 3 per week
  • Management of a small Account Management sub Team
  • Developing a solid and trusting relationship between major key clients and company
  • Resolving key client issues and complaints
  • Developing a complete understanding of key account needs
  • Anticipating key account changes and improvements
  • Managing communications between key clients and internal teams
  • Strategic planning to improve client results
  • Negotiating contracts with the client and establishing a timeline of performance
  • Establishing and overseeing internal budgets with the company and external budgets with the client
  • Working with other departments dedicated to the same client account to ensure the highest quality of service is met
  • Collaborating with the sales team to maximise profit by up-selling or cross-selling
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  • Meeting all client needs and deliverables according to proposed timelines
  • Analysing client data to provide customer relationship management
  • Expanding relationships and bringing in new clients

Experience/knowledge/skills:

  • Able to multitask, prioritise, and manage time efficiently
  • Team management skills
  • Goal-oriented, organised team player
  • Ability to provide encouragement to team and staff; able to mentor and lead
  • Self-motivated and self-directed
  • Excellent people management skills
  • Excellent interpersonal relationship skills
  • In-depth understanding of company key clients and their position in the industry
  • Eager to expand the company with new sales, clients, and territories
  • Able to analyse data and sales statistics and translate results into better solutions
  • Minimum of 4 years previous work experience in Sales, Management, Key Account Management, or Customer Services type role
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Basic computer skills and the Microsoft Office Suite, with emphasis on superior Excel skills
  • Experience of using a CRM system is preferred
  • Strong negotiation skills, with ability follow-through on client contracts
  • Ability to multitask and manage more than one client account
  • Proven results of delivering client solutions and meeting sales goals
  • A full and valid driving licence is required, use of pool car
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